UNISA Finance Contact Details – Full Guide for 2025
UNISA Finance Contact Details – Full Guide for 2025. Are you looking for the most accurate and up-to-date UNISA finance contact details to assist with your fees, refunds, NSFAS queries, or academic finance matters? Whether you’re a first-year student trying to navigate your application or a returning student needing clarity on payments, this comprehensive guide covers everything you need to know about how to contact the University of South Africa (UNISA) finance departments.
We’ve broken down the contact options for different departments within UNISA’s financial services, helping you resolve your queries quickly and efficiently.
Why Are UNISA Finance Contact Details Important?
The University of South Africa (UNISA) is the largest open distance learning institution in Africa, with thousands of students across all provinces and even internationally. With such a large student body, accessing the right department for finance-related inquiries can be confusing.
Having the correct and up-to-date UNISA finance contact details ensures that:
- Your NSFAS application status is followed up appropriately
- You can inquire about tuition fee payments, balances, and statements
- You can request refunds or overpayment clarifications
- Postgraduate and undergraduate students reach the correct department
UNISA Contact Centre (For General Financial Enquiries)
The UNISA Contact Centre is your first line of contact for general questions regarding student finances, registrations, and applications. Whether you’re applying, waiting for confirmation, or trying to process a payment, this is the number to call.
- Toll-Free Number: 0800 00 1870
- Email: [email protected]
- Operating Hours: Monday to Friday – 08:00 to 19:00 | Saturdays – 08:00 to 14:00 (SAST)
This line is suitable for general queries about:
- Application and registration fees
- Payment deadlines
- Administrative processes
Payments, NSFAS, and Refund Enquiries
If you’re looking for assistance with your NSFAS allowance, a payment you’ve made, or if you’re waiting for a refund, UNISA has a dedicated email for student finance-related support.
- Email: [email protected]
Use this contact for:
- Tracking your NSFAS payment or disbursement
- Requesting a refund for overpaid tuition
- Clarifying payment allocations
- Providing proof of payments
Tip: Always include your student number and ID/passport in the email to avoid delays in response.
Department of Finance, Risk Management and Banking (Non-Student Accounts)
For queries that are financial in nature but unrelated to student accounts, such as issues concerning risk management or institutional finances you should contact the following department:
- Email: [email protected]
This is not the email for tuition or NSFAS-related questions. Instead, use this for:
- Internal department finances
- Banking and risk management queries
- Administrative finance correspondence
UNISA Finance Contact Details by College
If you’re enrolled in a specific college at UNISA and have finance-related academic questions (like course fees, payment confirmations, or registration holds), here are the direct emails you need:
College of Economic and Management Sciences
- Undergraduate Student Queries: [email protected]
- Honours and Postgraduate Student Queries: [email protected]
These emails are best for finance and course registration issues specific to Economic and Management Sciences students.
College of Accounting Sciences
For all finance queries relating to accounting programmes:
- Contact via the UNISA Student Communication Centre: 0800 00 1870
- Monday to Friday: 08:00 to 19:00 | Saturday: 08:00 to 14:00 (SAST)
This line supports students studying accounting at both undergraduate and postgraduate levels.
Summary of UNISA Finance Contact Details
| Department/Query Type | Contact Details | Notes |
|---|---|---|
| General Finance & Administration (Applications, Fees, etc.) | 0800 00 1870 / [email protected] | Use for general student enquiries |
| NSFAS, Payments, and Refunds | [email protected] | Include proof of payment and student ID |
| Finance, Risk Management & Banking (non-student accounts) | [email protected] | For internal and institutional finance matters |
| College of Economic and Management Sciences (Undergrad) | [email protected] | Course-specific financial questions |
| College of Economic and Management Sciences (Postgrad) | [email protected] | Postgraduate students only |
| College of Accounting Sciences | 0800 00 1870 | Student Communication Centre – General finance and academic issues |
Tips for Contacting UNISA Finance Departments
To make sure your query is handled efficiently, keep these tips in mind:
- Always include your UNISA student number in your email subject line.
- Attach a copy of your ID or passport and any payment receipts or supporting documents.
- Contact the call centre during off-peak hours (early morning or late afternoon) to avoid long waits.
- Use the correct email for your faculty or department — this ensures your query goes directly to the responsible team.
Need Help with NSFAS or Registration Issues?
If you’re still struggling with funding or need assistance checking your registration status, don’t hesitate to contact the UNISA NSFAS or registration offices directly via the channels above. Keep a record of your correspondence in case you need to follow up.
For more information, you can also visit UNISA’s official website at www.unisa.ac.za.
Conclusion
Knowing the correct UNISA finance contact details is crucial to managing your academic journey effectively. From NSFAS funding support and tuition payments to queries within the College of Economic and Management Sciences or Accounting Sciences, UNISA has structured its communication system to address students’ concerns quickly and accurately.
